JD Sports Careers

Social Media Executive

Farsley

Job Details

Location

The Hip Store HQ

Contract Type

Permanent

Working Pattern

Full Time

Closing Date

31/12/2021 12:00

role overview

The purpose of this role is to work with the Hip brand and Marketing team to maintain, improve and grow the social media channels for Hip .To produce weekly reports and monitor the success of ongoing social media marketing campaigns and activity. To ensure Hip social media channels are kept up to date with content, respond to queries where necessary and develop an online community.

Key Duties/Responsibilities

  • To continually build and improve the social media channels and offering for HIP channels across Facebook, Twitter, Instagram, YouTube and other channels.
  • Ensure regular content is pushed out across social media channels daily (6-8 posts per day).
  • Build and retain a loyal customer following across all social media channels.
  • Work closely with customer service to help with customer queries regarding brand and product.
  • Work with the Hip creative and Marketing team on developing integrated strategies that ensure social is always at the heart of what we do.
  • Work with brands and third parties on promoting campaigns and competitions.
  • Carry out strategies and campaign ideas that will help improve social media following and interaction across all channels.
  • Help to develop new channels and/or improvements to existing channels such as YouTube and Tiktok.
  • Develop the use of a social monitoring tool to gain consumer insights, target influencers and report success.
  • Reporting on any campaigns and competitions to show the benefits and coverage obtained. Monitor return on investment and commercial results for each campaign where necessary so we can showcase the benefits and value of social to the wider business.
  • Work with the HIP brand marketing team to ensure relevant/up to date content is being pushed out across all channels.
  • Develop the weekly reporting pack to show week-on-week and also trends over time of social performance to present weekly.
  • Continually monitor relevant competitors and inspiration sources to report to the wider team.
  • Share and push out relevant content to our partners and other external sources to help grow Hip externally. .
  • Continually monitor advances in social media and technology and share any findings and points of interest to the wider team, to ensure the Hip social channels are always capitalizing and are at the forefront of new advances.

skills/experience/knowledge needed

  • Strong attention to detail.
  • Excellent verbal and written communication skills.
  • The ability to work as part of a small team in a fast moving environment.
  • A willingness to learn new skills.
  • Experience dealing with customers.
  • Previous experience of blog writing and social media community management is essential.
  • Experience of scheduling and planning of social media.
  • Strong organisational skills essential.
  • Excellent grasp of HIP brand and product knowledge and sportswear brands a distinct advantage.

 

Hierarchy

Hierarchy

Your place in our world

Brand & Operations Manager
Social Media Executive